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At AccessOne EAP we are well aware of the benefits that training can make. So, how does training help the organization? The title "Employee Assistance Program" should say "Employer Assistance Program" as well.
The most important goals of an EAP is to:
- Help the employer solve real business problems.
- Give managers / supervisors / employees the tools and interpersonal skills they need to become better employees.
Please contact AccessOne today to find out more information about our training services.
Diversity is a key element in any successful workplace, but to be successful a diverse workforce must learn to work together. Learning to understand the power our expectations have on our behavior.
This course helps you define how management practices and styles, policies and procedures, and how employment laws impact your organization.
Preventing workplace violence takes more than just an awareness and prohibitive policies. Your employees and leaders must be able to recognize and contain situations before they escalate into actual violent events.
A must for all employees and employers, this program emphasizes prevention consciousness-raising and proper complaint procedures.
An employer's nightmare, sexual harassment not only hurts productivity and morale, it exposes the organization to grave consequences. Learn the complaint process and investigation procedures.
This course provides guidelines to ensure that managers make correct decisions about affirmative action, equal employment opportunity age and sex discrimination and sexual harassment.
Is your organization undergoing change? This course prepares your organization and your colleagues for the human side of change and the knowledge needed for creating an environment ready for change.
This course provides the skills managers need for understanding the process of change and supporting people through it.
Want to improve employee morale, lessen the effect of reengineering downsizing? This course was designed to guide you through the evaluation process of succession planning. You will learn how to set up a program, along with benchmarking procesdures for ensuring the ongoing success of your plans.
This course provides managers and team members with an easy-to-understand overview of the team philosophy.
This course explains the purpose of strategic planning, its objectives and worthwhile outcomes, and overviews strategic planning methodologies.
Get the most of out of your marketing dollar. Learn the 4 P's and how to handle the techniques in cost-effective ways.
Get a grip on priorities, identify your “time traps,” and make every minute productive, using simple techniques to manage the time you have available.
When stress builds to extreme levels and we are unable to cope, learn how to monitor and control stress so that it is a positive force and a matter of changing our perceptions of what is happening.
This course and activities lead you through planning, organizing, motivating, goal setting, and building trust. Use this course as a driving force to learn how to measure and manage stress.
Polish people skills, energize yourself and retain a healthy perspective. This course will help you stay positive and focused in today’s busy, pressure-filled world.
Learn to maximize your marketable strengths and create a permanent positive belief system in this course. The rewards will touch every area of your life.
Networking means sharing information, resources and support to build and maintain effective career and personal relationships. This course covers how to bid and sustain powerful give and take relationships that work.
Learn how to gain a competitive edge thru understanding business etiquette. From making introductions to dining out to electronic etiquette, you will learn how to identify and avoid “social traps.”
This course offers ideas, concepts, methods and approaches to effectively motivate others. It incorporates techniques to enhance effective communication, goal-setting and rewarding performance.
Take a group of bored, uncommunicative employees and turn them into a fully functioning, dynamic team with you at the helm. This course will help you understand how to create a workplace that supports and encourages teamwork.
Strive to set goals that are achievable, empowering and motivating. This course will help you unlock hidden productivity through the fundamental process of goal-setting.
Develop a full set of effective, easy-to-use coaching and counseling skills to accurately identify when your employees need assistance.
Learn how to make the next appraisal you conduct a positive experience for all. This course teaches you how to use performance appraisals to foster high morale, increase productivity, and strengthen workplace relationships.
Face the challenges of supervising with a solid base of knowledge. This course lays the foundation of your career by showing you how to delegate, solve problems, and make decisions with confidence in your role and authority.
In this Information Age, effective and concise communication with your staff is essential. This course provides you with techniques that enable you to effectively communicate the business objectives of your organization to your staff.
Most of us only use one-third of our listening capacity. Learn how to obtain more information, retain more information and “hear between the lines” of a business or personal conversation.
Participants in this course will discover the secrets to giving meaningful yet motivating criticism and receiving critical feedback.
If public speaking makes you shake in your shoes, this is the course for you. You will learn step-by-step tactics which make public presentations easy, effective and FUN.
Eliminate wasteful meetings and unproductive sessions. This course will teach you how to plan, conduct and improve any meeting as well as recognize and avoid meeting blahs.
This course contains everything you need to facilitate, run and evaluate meetings while leading groups. It is especially useful for managers, supervisors and fulltime facilitators who want to become more effective facilitators in their business or personal environment.
This nuts-and-bolts course provides ideas for improving how you interact with your customers. It is a mini-course filled with common sense ways you can value, appreciate and retain your customers with exemplary service.
Would you like to learn how to you and your organization can take your customer service to another level? Learn how to increase customer satisfaction, generate meaningful feedback and develop loyalty.
Do you want to build trust and encourage repeat business? This course will quickly improve customer services skills throughout your organization. Give your employees the people skills they need to handle difficult clients, diffuse anger, prevent burnout and use effective communication.
Learn how to effectively deal with angry customer, clients or colleagues. This course is designed to give you the ability to distinguish between a disturbed or upset customer while working toward a positive, win-win outcome.
